06/18/16 – Are actually a loyal, frequent flyer consumer for over 30 several years. I h ave never ever seen such weak customer service and apathetic attitudes from AA personnel. Presently sitting down at Miami Global, on a transparent sunny saturday morning, touring with two younger youngsters seeking to reach Asheville on your Airways (report locator: WCEARA), but our flight to Charlotte was quickly delayed, triggering us to overlook our flight to Asheville, all other flights are full, we ended up despatched Back again through protection since your team on the gate couldn’t (or wouldn’t), help us (which was pleasurable), then had to operate back again Right before we could get into the ticket counter since the flight departure was bumped back up!
Flight outside of Ft Lauderdale at 5pm connecting to Charlotte NC at six:30pm. The very first flight remaining 45 minutes late creating us miss out on our connecting flight to Harrisburg, Pa. Advised the following flight could well be at midnight so we wait around till then (I'm with my disabled eighty four 12 months outdated mom) At midnight we're explained to the flight was cancelled, there were no inns obtainable and the next flight was twelve the following day.
I flew AA again from Boston by means of Charlotte to Sarasota, FL on Monday, July 18th. The flight from Boston to Charlotte went effectively and we arrived by the due date. The pilot in no way at the time communicated Using the passengers (the same old flight data most pilots do share when we have been during the air, which includes a welcome) as well as the Flight Attendants under no circumstances explained to us what gate we had been at after we landed. I'd a brief connection time (that was furnished when I built the reservations online), which I was capable of make following traversing the entire Charlotte airport. Once i obtained towards the gate I asked the Ticket Agent once we can assume to land in Sarasota and was knowledgeable the crew had not but arrived. At NO time was an announcement created once the crew experienced arrived or when to hope to depart.
Luis don't just got us over a flight but upgrade to first class. This was an enormous deal with for us. The flight range was AA2386 in case I spelled Luis’s last name wrong.
I are an AA shopper for over 25 several years. Your service happens to be disappointing to mention the the very least. It really is in all areas of service from check in to , tavel to baggage handling.
There isn't a American Airways consumer service e mail deal with mentioned around the Formal Web page, having said that there is a sort you could submit through the website that sends your concept to The shopper relations Section. You can obtain the email type here: .
WOW! Attempting to access your client service Division through phone is difficult!! I tried three diverse variety and 1 was disconnected!! A single variety I used to be prompted to contact tried to have me buy – not connected flight services. I believe I must go back to United.
Hi my name is larneta And that i flew with American Airways for The 1st time to complete a suprise bridal shower for my best friend,but when I landed my baggage wasn't there.they despatched my baggage to Wisconsin. Ihad Every thing to the suprise bridal shower in Individuals bags.I couldnt discover why they exactly where in Wisconsin And that i didnt treatment I just wished them to become wherever I had been at once.So I needed to cancel every little thing. All her family members and his friends and family.I had been pretty much crying from the airport she didnt even know I was there I came early just for the suprise.
making contact with a true individual at AA client service is close to unachievable. The Internet site record a contact number, which is for cargo Which only references a Web-site that is certainly no help in any respect.
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A business affiliate And that i traveled back from Punta Cana, DR on flight 1629 from Read Full Report a business trip final Friday (two/five/sixteen) then on to Dallas by using flight 207. The moment arriving back again into Dallas and retrieving our baggage, we discovered a solid odor around the suitcases after which over the contents inside, the offensive “musty†odor permeated all the things and on some objects it’s Uncertain which the scent is usually eradicated.
I are already within the cellular phone for 3 hours wanting to take care of a problem where my bag was break up open up and my belongings lacking.
Great Early morning, I had been asking yourself what are the requirements necessary every time a customer travels using a small. Thanks for any information relating to this subject.
I am very disappointed using this service from American Airways. We experienced planned a getaway that we thought would begin by having fun with Remarkable service from American.